The introduction of MultiChannel AI Assisted Ordering Systems is set to revolutionize how busy farmers manage and fulfill orders, particularly for those supplying the hospitality industry (restaurants, catering companies, cafes, hotels). This innovative solution addresses three key challenges faced by farmers in this sector:
- Fresh Sheets Management: Traditionally, farmers have had to painstakingly prepare and disseminate fresh sheets – detailed documents listing product availability, pricing, and delivery details. These sheets, often distributed as paper copies or email attachments, require significant time and effort to compile and format. The current process is cumbersome, leading to frequent back-and-forth communication with customers over calls, SMS, or emails to clarify details about availability, terms, price, and delivery dates. This method is far from efficient.
- Streamlining the Ordering Process: Once customers decide to place an order, they use various methods such as phone calls, SMS, emails, or messaging apps. The farmer then needs to meticulously record this information in some form of software system or, in less organized scenarios, resort to paper notes or mental notes. This process is prone to errors and inefficiencies, especially when customers make last-minute changes to their orders, causing farmers to scramble to adjust their preparations and invoices.
- Delivery and Invoicing: Coordination of delivery times is crucial when dealing with multiple hospitality clients, as it involves choosing optimal times to avoid rush hours. Furthermore, the need to constantly update invoices to reflect any changes in the orders adds another layer of complexity to the farmer’s tasks.
The Multichannel AI-Assisted Ordering System offers a comprehensive solution to these challenges:
- Automated Fresh Sheet Distribution: Farmers can now automatically send digital fresh sheets showcasing their best products through various channels preferred by customers, such as email, SMS, or social media messages.
- Smart Order Management: Utilizing AI, farmers can rely on a digital assistant to handle order management, including updates, delivery instructions, and billing information. This frees up their time to focus on building relationships rather than paperwork. Additionally, the system groups all weekly orders to generate organized harvest lists for efficient preparation.
- Integrated Invoice Generation: The system seamlessly integrates with PoS/Accounting systems to automate invoice generation and distribution, ensuring that invoices reflect the most up-to-date order information, thus eliminating any confusion in the final step of the process.
This system does not require extensive hours of configuring webpages, stores, or apps. OrderClipboard, with its AI agent, Ozzy, simplifies the order-taking process for farmers, making it more efficient and error-free.